FAQ

1.What is your main advantages?
  a.It is only 40 minutes away from our factory to the Chinese biggest stone material supply base----shuitou by car.So we can buy any materials that customers requested easily.At the same time,we can insure the steady materials.
  b.Because our factory is located in China Stone Carving Town- Chongwu, we have rich experienced and well skilled craftsmen in production.
  c.We have advanced fireplace producing equipments.
  d.We have already established 4 professional workshops to meet the different processing requirements of materials.We can produce 10 units of 20container of fireplace per month.
  e.We have professional management staffs to control quality for every production line in the aspects of products design, material purchasing, arranging production, sculpture, polished finishing and package of finished products.
  f.We have our office in Xiamen near Chongwu, which is the biggest exporting center.
  g.In production, we take photos for products continually and will not pack fireplaces until getting customers confirmation.
2.Can you accept customized design?
  Yes , we can make any dimension and pattern of fireplace as per customers requirement.  We also can design fireplace for customers.
3.What is your minimum order quantity(MOQ)?
  We have no MOQ, we can accept any quantity, with different price policy according to customer’s payment terms and quantity.
4.What is your terms of payment?
  T/T(Telegraphic Transfer),  L/C(Letter of Credit),  D/P(Document against Payment)
5.Where is your port of loading?
  Ship from Xiamen port, China.
6.What is your time of delivery?
  7-30 days according to the quantity of order and easy or difficult degree of fireplace.
7. How long is the time of transportation?
  Hamburg:  23 days                          Rotterdam:  31 days
  Antwerp:  26 days                          Barcelona:  35 days
  Venice:   36 days                          Bremen:     23 days
  Istanbul: 22 days                          New York:   33 days
  Dublin:   28 days                          Belfast:    28 days
8. What about your package? If damage happens during the transportation,  who will be responsible for that?
  Our package is safe enough. We use strong veneer crate for outside packing. Inside, we use foam packing materials.We will buy “All risks” insurance as per customer’s requirement. In the case of damage happens, firstly you can refer to the insurance company to claim the damage. If the damage occurred due to the fault of package, our company will take the responsibility.